Shipping policy

We boast an extremely efficient supply chain however very rarely an order may be delayed due to unavoidable circumstances. We stress that this is extremely unusual and generally only adds a day to the delivery time. We thank you for your patience in these events.

Please note that office hours are between 9am and 5pm Monday to Saturday. Orders placed after 5pm or during the weekend will be processed at the first possible opportunity on the next working day. Please take this into consideration when counting days until delivery.

Our couriers deliver between 7:30am and 5:30pm Monday to Friday (excluding holidays). Please ensure your delivery address is manned during these times or that we have instructions on where the product can be left. The driver cannot phone to give advanced warning and it is essential we have the correct delivery address and postcode.

Please Leave Detailed Delivery Instructions

You will have opportunity to leave delivery instructions at the checkout. Please ensure you have left any necessary details

Unless instructed otherwise our drivers may accept signatures from any inhabitant/staff member of the delivery address. Our drivers have no way of distinguishing between authorized and unauthorized inhabitants. It is the responsibility of the buyer to ensure their premises is inaccessible to anyone not authorized to accept delivery. If an item is for the attention of a specific person please state this prior to the orders dispatch. Packages may however be left with a neighbour for your convenience. If this is inappropriate please bring this to our attention prior to dispatch.

If the premises is unmanned at the point of delivery the driver will not leave packages unattended unless instructed to do so prior to dispatch. The Picture Framer are not responsible for losses caused by poor storage conditions, insufficient security, unauthorized access, etc, to the requested delivery location after the point of delivery so long as the goods have been delivered in accordance with buyer instruction. After 2 failed deliveries goods are returned to our suppliers' warehouse in accordance with the delivery company's policy. We reserve the right to charge you for the reasonable cost of re-dispatch.